frequently asked questions
Helpful answers,
before you book.
Quick answers about farm care, at-home services, boarding, marketplace support, and preparing your pet for a happy visit.
FAQs
Questions, meet
answers.
If you need something specific, call or message our care team and we will help you choose the right service.
Can I book a trial daycare visit?+
Yes. Trial visits help us understand your pet's temperament, play style, energy level, and comfort before a regular daycare routine.
What should I bring for boarding?+
Please bring food, feeding instructions, medication if needed, vaccination details, leash or harness, and any comfort item that helps your pet settle.
Do you accept cats as well as dogs?+
Yes. We support dogs, cats, and cherished companions where the requested service is suitable for their needs, temperament, and safety.
Do grooming, vet consults, vaccines, and training happen at home?+
These services can be requested at home or at the farm, depending on availability, location, pet needs, and the service selected.
Are vaccinations required for daycare or boarding?+
We may ask for vaccination details before farm-based services. This helps protect your pet and other pets in shared-care spaces.
How do you handle anxious or shy pets?+
We introduce new pets slowly, offer calmer spaces where possible, and match activity to temperament. Some pets may need a trial visit or a custom plan.
Can my pet stay long term?+
Yes, long boarding may be available. We will discuss routine, diet, health needs, check-in updates, and any special care before confirming.
What happens in a medical emergency?+
We will try to contact you or your emergency contact quickly. If urgent care is needed, we may contact a veterinarian and take reasonable steps to protect your pet.
Where are Jolly Pups Paradise services available?+
Daycare and boarding happen at our pet farm. At-home service availability depends on your area, timing, and care team schedule.
How do marketplace orders work?+
Our marketplace is a curated collection of pet-care essentials. For product details, availability, returns, or order support, contact us by email or phone.
How do I reschedule or cancel?+
Contact us as early as possible. Rescheduling, cancellation, and refund options may depend on the service, notice period, and booking status.
How can I contact the care team?+
Email jollypupsparadise@gmail.com or call +91 90344 42877.